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Explore some key highlights from the survey to learn about preferredbanking methods.
Thirteen percent of surveyed baby boomers preferred to conduct banking tasks at a physical branch.
Of the baby boomers and Gen Zers surveyed, 5% preferred handling banking tasks over the phone.
Different banks excel at different methods of banking.
For example, some banks offer a robust internet of physical branches to handle banking tasks.
Other banks dont offer any branches and focus on creating a top-tier online experience.
Takeaway
Almost everyone has to tackle banking tasks.
Overwhelmingly, survey respondents preferred to handle banking tasks online or via their financial institutions mobile app.
Physical mail services were the least popular option, with just 1% overall reporting this as a preference.
When finding a new bank, take the time to explore their service options.
Seek out a bank offering the features you prefer, like physical branches or a top-notch mobile app.
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