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Be it increased AI usage or the incoming administration, the marketplace is shifting in real time.
But, according to Sternlieb, midsize banks are about to undergo a digital shift.
Human touch may be a bit overrated in the current environment, he said.
But this is about to change.
With increased digitization comes increased danger of fraud, social engineering scams and account takeovers.
Banks are, therefore, investing in proactive measures in an attempt to guard against such threats.
This will be the greatest R.O.I.
If a cyber event hasnt happened yet, its inevitable for banks of all sizes, sSternlieb said.
Theres consolidation recently where banks are buying other banks, stated Sternlieb.
The deal model will look more appealing in a lower rate environment.
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