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But that all changed on April 24.
Previously, airlines set their own standards regarding refunds, and refund policies varied from airline to airline.
That made it impossible for most travelers to assert or even understand their refund rights.
When they offered nothing, passengers had few avenues for recourse.
Air passenger rightslike this are long overdue in the U.S., said Teljeur.
If Harris is elected, these rules would go into effect.
He also called for further transparency in how rewards are valued.
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