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In the insurance industry, AI is transforming processes like risk modeling,customer service automationand fraud detection.
Its adoption in that first task risk modeling has some experts speaking out.
Its easy to see how this opacity could lead to a lack ofaccountability and potential discrimination.
Bias is another significant issue and a cause for deep concern both within the industry and the consumer sector.
If this tainted data is used by AI in its decision-making process, the outcome could be unjust discrimination.
There are some steps you might take, however.
Educate yourself about how your insurer usesAI and data analysis, and understand your rights regarding transparency and fairness.
Express your concerns to your insurance provider and ask about the AI systems it employs.
Inquire about any measures its taking to preservetransparency and fairnessand what procedures it has to address potential biases.
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