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Suspectingfraud, Weiss called his bank to cancel his credit card and, in effect, close his account.
That was two months ago meanwhile, his account remains open while suspicious charges accrue.
I have spoken to at least five to six customer service and fraud agents at Citi.
This made his previous card inactive, but it did not stop recurring charges to his account.
Yet, not all recurring charges were his.
So why is the bank still refusing to cancel the card?
Citibanks failure to reimburse.
File a Fraud Alert
When it comes to fraud, vigilance is important.
A security freeze is more restrictive than a fraud alert, and lasts until you remove it.
This becomes especially important to do if you think yourSocial Security number may have been compromised.
This is often themost successful routein promptly getting the bank to cancel a card.
*Disclaimer: To protect anonymity, Joel and Matthew Weiss are pseudonyms.
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